Tourist complaint about a hotel in Kefalonia for non-compliance with protective measures to prevent the spread of SARS COV 2

The NTA, in collaboration with the Hellenic Police and the General Secretariat of Commerce, promptly addressed a complaint filed by a tourist on 12.08.2020. The complainant, who was staying with his family in a hotel in Kefalonia (Ionian islands region), submitted a complaint through the NTA’s digital platform (This email address is being protected from spambots. You need JavaScript enabled to view it.) regarding the absence of protection measures against the spread of SARS-CoV-2. The complainant highlighted several concerns, including the lack of mask-wearing by employees, encouragement of customers to do the same, non-compliance with the specified safety distances between tables, and the presence of over 25 individuals in the same area during breakfast. He described the operation as a "bomb" and called for an immediate reaction from the authorities.

A team of the Hellenic Police conducted an on-site inspection of the hotel on the day of the complaint. The inspection revealed three violations, namely the non-use of protective masks by employees in the outdoor bar and in the kitchen. The prescribed fines were duly imposed. Furthermore, an additional violation was identified in the form of the deprivation of a health booklet to an employee. As a result, both the employee and the business owner were subjected to an autopsy.

The audits and cooperation between the NTA, Hellenic Police and General Secretariat of Commerce continue to ensure public health standards and defend fair business competitive.